Financial inclusion is fundamental in reducing poverty, inequalities and for achieving inclusive growth. At this webinar, we will outline the important elements for financial inclusion and explore practices where competent authorities can reinforce financial inclusion and literacy. We will discuss how these institutions can further develop their capacities in these efforts, and look into the changing nature of financial services and their influence on financial inclusion. We will discuss financial innovation and its role in financial inclusion.

Promotion of greater inclusion goes hand in hand with greater financial literacy. In the following of the webinar, we will thus address the latter as a vital pillar towards a greater financial inclusion. We will see examples how competent authorities strive to promote financial education and establish trust. We will discuss their communication with the general public, how they approach education on financial matters, explain innovations and options, and also associated potential risks.

Connection with the Covid-19

We shall also address aspects of financial inclusion related to the observed and expected consequences of Covid-19. The Covid-19 crisis is revealing the importace of financial inclusion even more. As a consequence of the Great Lockdown, we see weakening of the global economy. The income inequality gap in the world is expected to widen. We observe countries with different government policies tackling the consequences, where inclusion is also crucial. Also, as remittances are facing a great decline, this consequently touching the most vulnerable population. This is especially important for countries with high dependency on them.

The webinar will start at 10:00 CET and will last approximately 1.5 hour. Participants will be encouraged raise questions and comments.


The webinar will be delivered by speakers from the Bank of France, Bank of Slovenia and Bank of Albania.

Mark has been Director of Financial Education since 2018. Before, he was in the role of various manager positions – positions in the Bank’s network as well as Head of Office and Head of Prudential Control and Resolution Authority, particularly on the subjects of overindebtedness, public information and customer protection. Prior to Bank of France in 1999, he held an executive position at CIC Bank. He graduated at the Institute of Political Studies of Grenoble and the Institutes of Business Administration of Strasbourg and Dijon.

Marija came to Banka Slovenije in 2015 as Head of Secretariat in Analysis sector and a translator and assistant to the Chief Economist. In 2019, she took over the position of Consultant Organizer in Public Relations department, where she manages different fields. In the field of financial education, she organizes educational days for students and workshops for children as well as manages the on-line contact center for general public.

Arlinda has been working for the Bank of Albania (BoA) for 14 years now, in different positions, dealing mainly with preparing/editing the Bank’s publications, creating and delivering financial education programs and projects, measuring and analyzing financial literacy levels in Albania, and building up the content of the Museum of BoA. She is also a coauthor of two 2 BoA’s working papers regarding financial literacy in Albania (2011 and 2015) and is working for the third measurement analysis.